Shipping Policy
Shipping and Deliveries
In the following table we show you all the information you need to know about shipping rates and delivery time.
IMPORTANT: Orders placed after 1:00 p.m. will be processed and shipped the next business day. Therefore, orders placed on Fridays after 1:00 p.m. or during the weekend will be shipped the following Monday.
Necessary information for shipments to the Canary Islands
Orders made from the Canary Islands will need to provide an ID or Passport number as long as the package can pass customs and arrive at the customer's address without any problem. This information will not be used in any case by KINSU Bisutería.
Variation in delivery times
In seasons of high demand such as Christmas, sales or national holidays, it could take between one or two days to process your order. For this reason, we recommend that during these dates you place your order in advance.
Change of shipping address
If you want to make a change of shipping address you must notify it immediately after placing the order to kinsugibisuteria@gmail.com to our email. If it is notified after 24 hours it will not be possible to change the address.
If the package has already been sent to the address indicated to us, it will not be possible to change the delivery address. In this case we will not be responsible, but rather the client must contact Correos Express to request a change of delivery.
IMPORTANT. Absence at the delivery address.
The shipping company makes 2 home delivery attempts, in the event that the recipient is not at home in any of these delivery attempts, the package will be returned to KINSU Bisutería. The company will not be responsible for all those orders that are returned due to impossibility of delivery.
In the event that this happens and that the client wants the order to be resent, he must bear the new shipping costs (€3.90). Once the client makes the charge for these expenses, the package will be forwarded to the address indicated to us.
If there is any impediment to deliver at home, in locations such as the Canary Islands, the Balearic Islands or some points on the peninsula, the package will be deposited at a local delivery office. The client must go to pick up the package at this office during the following 15 business days.