refund policy
If you wish to return a product, you can do so up to 14 calendar days after purchasing it. To proceed with the return you must contact kinsugibisuteria@gmail.com before those 14 days have passed. The product must be in perfect condition, unused and packed in its original packaging.
In the event that the product is used, the return will not be made.
The customer must send the product under his responsibility and cost to our offices. He must ensure that it arrives without suffering any damage.
Only the price of the product will be refunded, the shipping price is not refundable.
After those 14 calendar days, it will no longer be possible to proceed with the return.
In the event that you want to return an order of more than €50 in full, the shipping cost of the refund will be subtracted.
KINSU Jewelery reserves the right to withhold the refund until the product has been received. In the event that the package sent by the client is lost or lost during the shipment, we will not be responsible for it.
In the event that the product is used, the return will not be made.
The customer must send the product under his responsibility and cost to our offices. He must ensure that it arrives without suffering any damage.
Only the price of the product will be refunded, the shipping price is not refundable.
After those 14 calendar days, it will no longer be possible to proceed with the return.
In the event that you want to return an order of more than €50 in full, the shipping cost of the refund will be subtracted.
KINSU Jewelery reserves the right to withhold the refund until the product has been received. In the event that the package sent by the client is lost or lost during the shipment, we will not be responsible for it.